Refund policy
Return & Refund Policy
Last Updated: 1/1/2026
At American Way Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Please review our Return & Refund Policy below.
Return Eligibility
To be eligible for a return, items must:
• Be returned within 30 days of delivery
• Be unused, unworn, and in their original condition
• Include all original packaging, tags, accessories, and documentation
• Be accompanied by proof of purchase or order confirmation
American Way Mart reserves the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund:
• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Perishable goods
• Opened health, beauty, or hygiene products
• Products marked as non-returnable at the time of purchase
How to Start a Return
To request a return:
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Contact our customer support team.
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Provide your order number and reason for the return.
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Wait for return instructions and approval.
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Ship the item back using the provided instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The wrong item was received
• The item has a verified manufacturing defect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Photos of the item
• Photos of the packaging
We will review your claim and work to provide a replacement, store credit, or refund when appropriate.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Partial Refunds
In certain situations, partial refunds may be granted for:
• Items returned with missing components
• Products showing signs of use
• Items returned outside the standard return window
• Products not in their original condition
Exchanges
We currently offer exchanges for:
• Defective items
• Damaged products
• Incorrect items received
If you would like a replacement, please contact our support team for assistance.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account
• Contact your credit card provider
• Contact your bank regarding processing times
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us:
American Way Mart
Email: americanwaymart@gmail.com
Phone: (209) 297-2488
Website: www.americanwaymart.com
Business Hours: Customer inquiries are typically answered within 1–2 business days.
Thank you for shopping with American Way Mart. We appreciate your trust and look forward to serving you again.