Shipping policy
Shipping Policy
Last Updated: 1/1/2026
At American Way Mart, we are committed to delivering your orders quickly, securely, and efficiently. Please review our Shipping Policy below for information regarding processing times, shipping methods, delivery estimates, and more.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, processing times may be slightly longer than usual.
Shipping Methods and Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated Delivery Times
• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 2–5 Business Days
• Express Shipping: 1–3 Business Days
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on:
• Order value
• Package weight and dimensions
• Shipping destination
• Selected shipping method
Any applicable shipping fees will be displayed before completing your purchase.
Free Shipping
American Way Mart may offer free shipping promotions on qualifying orders.
Eligibility requirements and minimum purchase amounts will be clearly stated during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 24–48 hours to appear after the shipping label has been created.
Shipping Destinations
We currently ship to:
• United States
• Select international destinations where available
If your country is not available during checkout, shipping services may not currently be supported for that location.
Delayed or Lost Packages
While we work closely with trusted shipping carriers, delivery delays may occasionally occur due to:
• Weather conditions
• Carrier disruptions
• Customs inspections
• High shipping volumes
• Incorrect shipping information
American Way Mart is not responsible for carrier-related delays but will assist customers in locating delayed shipments whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
American Way Mart is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately before your order is processed.
Damaged Packages
If your package arrives damaged:
• Take photos of the package and contents immediately.
• Retain all packaging materials.
• Contact our customer support team within 48 hours of delivery.
We will review the situation and work toward a satisfactory resolution.
International Orders
International customers may be responsible for:
• Customs duties
• Import taxes
• Brokerage fees
• Other local government charges
These fees are determined by your country's customs authorities and are not included in the purchase price or shipping charges.
Delivery Confirmation
Once a package has been marked as delivered by the shipping carrier, American Way Mart is not responsible for lost or stolen packages.
Customers are encouraged to ship to secure locations whenever possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
American Way Mart
Email: americanwaymart@gmail.com
Phone: (209) 297-2488
Website: www.americanwaymart.com
Business Hours: Customer inquiries are typically answered within 1–2 business days.
We appreciate your business and thank you for shopping with American Way Mart.